To mark the 2023 Customer Service Week, Unity Bank Plc
customers will win prizes while participating in engagement activities
lined up for the week-long celebration.
From October 2 – 6, the Bank will also celebrate the exceptional teams in
its over 200 branches nationwide rewarding outstanding staff members, while
reflecting on the theme of this year’s event – Team Service.
To make the week memorable and exciting, all branches of the Bank will
engage in several activities that reflect the importance of teams in
delivering outstanding customer service in the Bank, while customers will
receive cash rewards by taking part in online and offline special offers.
Commenting on this year’s Customer Service Week celebration, Unity Bank’s
Managing Director/Chief Executive Officer, Mrs Tomi Somefun while
congratulating frontline teams and our customers reenacted the “Bank’s
Service Charter which provides the benchmarks, culture and values as well
as performance standards for upholding service excellence and commitment to
our customers.”
While describing the customers as the Bank’s lifeblood, Somefun said: “We
celebrate our frontline teams for strongly and meaningfully reinforcing
service excellence and on this score, our Bank does not take for granted
your choice to Bank with us as we understand that choosing us is because of
our shared values, commitment to excellence and exceptional service to you
at all times.”
“As we look to the future, we pledge to remain customer-centric, embracing
innovation to serve you better and therefore make your satisfaction our top
priority,” Somefun added.
Also speaking on this year’s celebration, Chief Customer Service Officer,
Unity Bank Plc, Titilayo Abraham said: “This year’s theme, “Team Service”
which incidentally is one of the bank’s core values could not have come at
a better time with all the challenges being experienced in the banking
sector.
“As a result of this, we plan to have team-focused initiatives to laud and
acknowledge the spirit of teamwork across the Bank. The intent is to endear
our customers and cultivate a positive work environment among staff where
every team’s contribution is not only recognized but deeply valued and
applauded. In addition to our team-building sessions, we will have the team
appreciation Wall of Fame, photo booths and themed backdrop banners at
selected branches.”
She added that “a significant highlight of this year’s celebration is the
recognition of outstanding teams” because of the Bank’s firm belief “that
investing in the development of our teams is essential to our collective
success. The recognition serves as a small token of the Bank’s gratitude,
designed to acknowledge the invaluable contributions and camaraderie that
exists among teams”.
The Bank has continued to prioritise the customer over the past few years
through its increasing focus on digital strategy. For instance, over the
past three years, it has maintained its commitment to customer service
excellence by introducing innovative digital products such as the USSD
banking *7799# in local languages, and mobile banking solution, UniFi which
have boosted customers’ access to the Bank’s services, while facilitating
convenience.
These electronic banking channels are constantly updated with new and
exciting features to put the customers first and make their banking
experiences top-notch in the industry.
